Service fees

How to add agency mark-up?

Every service fee rule itself provides an opportunity to specify a wide range of basic criteria that can be easily combined with each other.

Follow the steps below to define the rules for agency markup (service fee) calculation:

1. Click Add Service fee button

2. Define the criteria based on which service fee should be applied:

• Plating Carrier - rule applies by validating carrier indicated on ticket.

• Operating carriers - the user can specify in the drop-down box whether the rule applies only to the specified carrier operating the flight, excluding the specified carrier or by the specified carrier plus another carrier.

• Marketing carriers - the user can specify in the drop-down box whether the rule applies only to the specified carrier, excluding the specified carrier or by the specified carrier plus another carrier.

• PCC - ther can select whether the service fee rule applies to a specific PCC. If no PCC is selected the service fee apllies to all the PCCs available for the website.

• Route type- selection of one-way, round-trip or multi-segment route.

• Activite- time period for which the service fee rule applies.

• Departure/Arrival zone - the user can select one of the pre-defined options: CIS, Europe, Africa, Asia, North America, Latin America, Australia and Oceania, Middle East.

• Departure/Arrival country - the user can either idicate country ISO code or select it from the drop-down list.

• Departure/Arrival city - the user can insert manually IATA city code or type in the city name.

• Passenger category - the user can click on one of the supported Adults, Infants, Children, Youth, Seniors

• Fixed fee amount - the user can indicate the amount manually by typing it in before the currency code or drag the runner and the amount will appear on the scale.

• Fixed fee percentage - the user can select percentage by dragging the runner or type in the percentage.

• Ticket price range - the user can indicate service fee amount depending on the price range.

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Besides for advanced users cases additional service fee criteria may also be applied:

• Class of service - the user can either specify the rule by selecting from the drop down box Economy, Business or First Class, depending on the class requested in the form, or on the class indicated in pricing option returned by the booking system (FS response)

• Booking classes- selection of booking class letter.

• Fare (FareBasis) - the user can type in the fare basis or even indicate several fare basis codes separated by space.

• Flight numbers of marketing carrier - the user can add flight numbers and select from drop down box the relevant marketing carrier code.

• Operating carrier's flight numbers - free text field for the flight numbers and selection from drop down box the relevant marketing carrier code.

• Range of days before departure (inclusive) - by default set as 365 days.

• Direct Flight only - the user can indicate whether connected flight options are allowed or not

• Number of segments - the user can select in the drop-down list the number of segments from 1 to 3.

• Transit points - selection of allowed connection points.

• Order number of the fare offer in the search results - the user can promote or demote the pricing offer by indicating the order number theat will either move up or down the option in the search results.

• Source of visitor (referer) - selection from predefined values indicating traffic source Momondo, TripMyDrim, AviaSales or customer own value.

• Schedule - selection of week days and time range.

• Departure dates (according to the route) - selection of departure days all departures or at least one departure.

3. Click Save button.

The order of the rules is decisive when choosing an active rule, because they must be placed in this way: from the more general to the more specific. If the order of the rules is violated, the rule will no longer be active.

To edit the order of service fees, click the button "Edit application order", and then by dragging and dropping service fee rules rearrange them in the desired sequence and click on "Save the order of application".

To make sure that, when specifying all the selected parameters, the “correct” rule was applied to the generated order, you can view its ID in the “Air” => “Orders” section, in the order itself.